A La’Viola Clinic Privacy Policy 

We are A La’Viola Clinic, a company registered in England. Our company number is 14745991 and our registered address is: 

21 Reindeer Ct, Mealcheapen Street, Worcester WR1 2DS. 

The General Data Protection Regulation (GDPR) aims to protect and enhance the rights of data subjects. These rights encompass the protection of personal data, safeguarding against unlawful processing of personal data, and the free movement of personal data within the EU. Please note that the GDPR does not apply to information that is already in the public domain. 

We are dedicated to ensuring the protection of your privacy and will adhere to the GDPR, as well as any national laws, regulations, and secondary legislation in the UK. We serve as the data controller for the data you provide to us in accordance with this policy. 

Privacy Notice – A La’Viola Clinic: 

This privacy policy outlines how we collect personal information from you, and the personal information you provide will be handled by us. By visiting our websites, you are accepting and consenting to the practices described in this privacy policy. If you do not agree, please do not submit any personal data to us. 

Personal Data 

A La’Viola Clinic uses the information gathered from you to provide quotes, make telephone contacts, send text appointment confirmations, and email or post information about products and services you’ve shown interest in, or that we believe would be of interest to you as a patient of A La’Viola Clinic. 

When initiating contact, you consent to A La’Viola Clinic maintaining a sales dialogue with you until you opt-out (which you can do at any time) or until we decide to cease promoting our services. If we obtain your consent, we may also send you promotional marketing emails. You have the right to withdraw your consent to the processing of your personal data at any time, or if you prefer not to receive promotional marketing messages from us, please inform us by using the contact details provided at the bottom of this page. You can also click on the ‘unsubscribe’ option in any marketing email we send to you, and we will take steps to ensure your information is deleted as soon as reasonably possible. 

We may collect some personal data from the forms and surveys you complete, as well as from records of our correspondence and phone calls, and details of your visits to our website. This may include personally identifying information such as Internet Protocol (IP) addresses. A La’Viola Clinic may use this information from time to time to identify visitors. Additionally, we may collect statistics on visitor behaviour on our website. 

The A La’Viola Clinic website www.alaviolaclinic.com uses cookies, which are strings of information stored on a visitor’s computer and provided to the website each time the visitor returns. Visitors to the A La’Viola Clinic website who do not want cookies placed on their

computers should configure their browsers to refuse cookies before using any of the A La’Viola Clinic websites. 

A La’Viola Clinic does not share or transfer information we obtain from your engagement with us to any other party without your consent. However, A La’Viola Clinic may disclose your Personal Information to fulfil legal obligations, comply with regulations, or in respond to valid government requests. We may also enforce our Terms and Conditions, including investigating potential violations to detect, prevent, or mitigate fraud, security, or technical issues. This is done to protect the rights, property, or safety of A La’Viola Clinic, its clients, and the wider community. 

Consent By agreeing to this privacy notice, you are giving consent to A La’Viola Clinic to process your personal data for the outlined purposes. You can withdraw your consent at any time by emailing clinic@alaviola.co.uk or writing to us using the contact details provided in the final section. You can opt out of receiving promotional marketing by clicking on the ‘unsubscribe’ option in any marketing email we send to you. 

Legal Basis for Processing Personal Data The legal basis for processing personal data is to meet A La’Viola Clinic’s contractual obligations to clients and to send newsletters and informational emails related to clinic services and products. 

Data Storage Data is stored in GDPR-compliant locations using multiple servers. A La’Viola Clinic does not directly store personal data outside the European Economic Area (EEA). 

What Information Does A La’Viola Clinic Hold and How Will We Use It? Information is collected when you complete any inquiry forms on our website or request that we send you marketing information via the website. This information may include your name, email address, address/location, and phone number. 

Retention Policy We will retain this information while we correspond with you or provide services to you. We will keep this information until you notify us that you no longer wish to receive communications from us or for up to 5 years. 

If you become a patient of A La’Viola Clinic and receive treatment, your data will be kept on record for as long as required by UK law. 

Your Rights as a Data Subject While A La’Viola Clinic possesses or processes your personal data, you have the following rights: 

Right of access 

– You can request a copy of the information we hold about you. Right of rectification – You can request that we correct the data we hold about you if it is inaccurate or incomplete. 

Right to be forgotten 

– In certain circumstances, you can ask us to erase the data we hold about you from our records. (Please note that the GDPR does not override the law, which may require us to retain data for up to 10 years if you are a “patient”). 

Right to restriction of processing 

– You have the right to restrict processing under certain conditions. Right of portability – You can have the data we hold about you transferred to another organization.

Right to object 

– You can object to certain types of processing, such as direct marketing. 

Right to object to automated processing, including profiling 

– You also have the right not to be subject to the legal effects of automated processing or profiling. 

If A La’Viola Clinic refuses your request under the right of access, we will provide you with a reason, which you have the right to challenge. 

Data A La’Viola Clinic Collects for Patients 

we collect and retain detailed information, including sensitive personal medical history data, when you become a patient. All medical records are maintained in written format and are not digitally stored. Medical records are kept on the premises in lockable filing cabinets. Personal data (such as name, address, telephone, email, and date of birth) is stored via a cloud-based system, Practical, which is responsible for encrypting and securing your personal data on its servers and database. 

We also maintain digital photographic records of patients, which are securely password-protected. These records are stored in a cloud-based format. We do not share medical photographs with other patients, staff, or on social media without the express written consent of all patients. 

The GDPR does not override the law, which stipulates that medical records must be retained for a specific period (typically 10 years), including after the death of a patient. The medical history forms that patients complete in the clinic explain how we use your data and for how long. 

Your Rights to Your Information You can request the following information: Identity and contact details of the person or organization, A La’Viola Clinic, responsible for determining how and why your data is processed. Contact details of the individuals responsible for data protection, if applicable. We have a dedicated staff member for GDPR compliance. The purpose of the processing and the legal basis for it. Whether the processing is based on A La’Viola Clinic’s legitimate interests. The categories of personal data collected, stored, and processed. Recipients or categories of recipients to whom the data is/will be disclosed. 

How long the data will be stored? Details of your rights to correct, erase, restrict, or object to such processing. Information about your right to withdraw consent at any time. How to lodge a complaint with the supervisory authority (Data Protection Regulator). Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. The source of personal data if it was not collected directly from you. Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. To access the personal data held by A La’Viola Clinic, identification will be required. A La’Viola Clinic will accept the following forms of ID when information on your personal data is requested: a copy of your driving license, passport, birth certificate, and a utility bill not older than three months. At least one piece of photographic ID listed above and

a supporting document is required. If A La’Viola Clinic is dissatisfied with the quality of the provided ID, further information may be sought before personal data can be released. All requests should be made to clinic@alaviola.co.uk, by calling 07720771143 or by writing to us at the address provided below. 

21 Reindeer Ct, Mealcheapen Street, Worcester WR1 2DS 

Complaints If you wish to make a complaint about how your personal data is being processed by A La’Viola Clinic, you have the right to complain to our Clinic Manager. If you do not receive a response within 30 days, you can complain to the Data Protection Regulator. 

Contact Information: A La’Viola Clinic 

FAO: Clinic Director, Viola Klak 

21 Reindeer Ct, Mealcheapen Street, Worcester WR1 2DS