Cancellation Policy

Cancellation Policy At A La’Viola Clinic, we strive to provide exceptional service to our valued clients. To ensure the smooth operation of our clinic and accommodate the high demand for treatments, we have implemented a deposit and cancellation policy effective from 1.09.2023. 

Here are the details: 

Deposit Requirement: We kindly request a £20 deposit for all scheduled treatments. This deposit can be used as credit towards future treatments or products. Please note that deposits are non-refundable and cannot be transferred. 

Suitability Assessment: If, after consultation with our medical team, you are found unsuitable for the intended treatment, your deposit will be promptly refunded or credited to your account. 

Cancellation and Rescheduling: We appreciate at least 48 hours’ notice for any appointment cancellations or rescheduling requests. Failure to provide this notice will result in the retention of your deposit. 

-Late Arrivals: If you anticipate being late to your appointment, please call us at 07720771143. Arriving more than 15 minutes past your scheduled appointment time may jeopardize the ability to proceed with your appointment, and your deposit may be retained. 

Unforeseen Circumstances: We understand that unforeseen circumstances can occasionally lead to last-minute cancellations. If you find yourself in such a situation and wish to discuss it further, please do not hesitate to contact us at 07720771143 or via email at clinic@alaviolaclinic.co.uk. 

At A La’Viola Clinic, we value your understanding and cooperation with our cancellation policy. Our primary goal is to provide you with the best possible care and service, and your adherence to these guidelines helps us achieve that aim. Thank you for choosing A La’Viola